Last updated: December 21, 2025

Introduction

At Team Common Ground, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Information You Provide

Account information: name, email address, and password when you create an account
Profile information: profile photo and display name
Business information: business name, description, logo, and team member details
Client information: contact details and interaction history you choose to store
Communications: messages and feedback you send to us
Broadcast content: email subjects, message content, and delivery status when you use the Broadcasts feature to send announcements to your clients

Information Collected Automatically

Device information: device type, operating system, and browser type
Usage data: features used, actions taken, and time spent on the Service
Log data: IP address, access times, and pages viewed

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent security incidents
Personalize and improve your experience

Information Sharing

We do not sell your personal information. We may share your information:

With other users of your business or clients you've connected with, as part of the Service's functionality
With service providers who assist us in operating the Service (e.g., cloud hosting, analytics)
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property
In connection with a merger, acquisition, or sale of assets (with notice to you)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you delete your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal purposes.

Your Rights

Depending on your location, you may have the right to:

Access and receive a copy of your personal data
Correct inaccurate or incomplete information
Delete your personal data
Object to or restrict certain processing
Data portability
Withdraw consent at any time

To exercise these rights, please contact us at support@teamcommonground.com.

Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use the Service. You can control cookies through your browser settings, but disabling them may affect functionality.

Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services (including email delivery providers such as Resend for sending broadcast emails on your behalf). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the new policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@teamcommonground.com.